Order Processing
Once your order has been placed, please allow 2–3 business days for processing. This includes order confirmation, preparation, and coordination with our warehouse.

Dispatch to Sorting Facility
After processing, your shades are shipped from our warehouse to our sorting facility. This step typically takes 1–3 business days.

Quality Assurance
Every pair of shades goes through a quality assurance check to ensure it meets our standards before being released for delivery.

Final Dispatch
Once your order has passed quality assurance and is collected by the carrier, it will be dispatched for delivery within 1–3 business days.

Tracking Information
As soon as your order is on its way, you’ll receive a tracking link via your preferred contact method provided at checkout.

Order Updates
We’ll keep you informed throughout the entire process—from confirmation to delivery—so you always know the status of your order.

At The Shade Vault, we stand behind the quality of every pair we sell.

If your sunglasses arrive damaged, we promise a 100% refund or a replacement pair at no additional cost. Simply contact us within 7 days of receiving your order with clear photos of the damage, and our team will take care of the rest.

If you believe your item has a quality issue, please reach out to us with supporting images and details. All quality concerns will be carefully reviewed by our team, and resolutions will be provided at our discretion. However, we do not provide change of mind refunds or returns.

We are committed to ensuring every customer receives the standard of quality The Shade Vault represents.

Yes — every pair of sunglasses you order from The Shade Vault comes brand new with all original tags and packaging included. You’ll receive the full branded experience — tags, labels, and clean packaging — exactly how they’re meant to be. If you ever feel something’s missing or not quite right, our support team is always here to help.

**Packaging subject to availability**

We’re all about giving you the best deals on premium denim! Right now, you can save $15 if you buy two pairs of sunglasses OR $30 if you buy three pairs.

We believe great sunglasses shouldn’t come with an inflated price tag. By working directly with trusted manufacturers, cutting out unnecessary markups, and keeping our operations streamlined, we’re able to deliver premium-quality sunglasses at a price that makes sense — without ever compromising on style, materials, or craftsmanship.

We specialise in supplying factory-direct UA (unauthorised authentic) versions of limited edition and exclusive sunglasses, allowing us to offer significantly lower prices than traditional retail or resale markets.